# Sk Md Ziad Rahman

> Project Manager & QA Engineer at MiraiLit Limited (Dhaka, Bangladesh). Five years managing projects and quality for client accounts, including an international client in Japan: planning the work, coordinating teams and SOPs, and testing every app and website release before it reaches customers.

## Summary

- I'm a Project Manager and QA Engineer at MiraiLit Limited in Dhaka, with 5 years of experience taking SaaS, e-commerce and digital products from plan to release for multiple client accounts, including international clients in Japan.
- I've managed products such as Aplicaro (AI recruitment SaaS), Shop Support (a help desk for WooCommerce stores), PIMS (inventory ERP), CloudOn eSIM (travel eSIM apps for iOS, Android and web), Shinjuku Halal Food (an online grocery store delivering across Japan) and AI Mailer (an AI email plugin for WooCommerce and Shopify).
- My work covers requirements and roadmaps, sprint planning, coordinating developers, QA, marketing and operations, and keeping releases on schedule. I lead and mentor the team, set KPIs, and write the written and video SOPs that keep everyone working the same way.
- On the quality side, I lead QA before every release: test case design and execution, regression testing, API testing with Postman, mobile app testing on Android and iOS, and UAT, with every bug tracked in Jira through to resolution. Working on both sides means I plan with testing in mind, and test with the customer in mind.

## Experience

- Project Manager & QA Engineer, MiraiLit Limited (Dec 2022 – Present, 3 yrs 11 mos)
- Operations Executive & QA Engineer, MiraiLit Limited (Sep 2021 – Dec 2022, 1 yr 4 mos)

## Products managed

- [Aplicaro](https://www.mirailit.com/work/aplicaro) (SaaS Product, 2025): AI-powered recruitment SaaS for hiring teams: branded career pages, AI candidate scoring, CV parsing, multi-tenant accounts, subscription billing and a self-serve free trial.
- [Shop Support](https://shopsupport.mirailit.com/) (Help Desk SaaS): WooCommerce-native customer support and ticketing system: email and social messages in one inbox, orders attached to tickets, a Kanban board, SLAs and analytics.
- [PIMS](https://www.mirailit.com/work/pims) (Inventory ERP, 2024): Product Inventory Management System that keeps one stock count for a physical store and an online shop: shared catalogue, stock movement log, purchase and sales flows, and dashboard reports.
- [CloudOn eSIM](https://www.mirailit.com/work/cloudon) (Digital Product, 2025): Travel eSIM platform with iOS and Android apps and a web store: eSIM provider and payment integrations, instant activation, top-ups, referrals and an admin panel. Covers 190+ countries.
- [Shinjuku Halal Food](https://www.mirailit.com/work/shinjuku-halal-food) (E-commerce, 2024): Online halal grocery store delivering across Japan: 22 categories, chilled and ambient delivery, monthly packages, seasonal storefronts, and retail plus wholesale customers.
- [AI Mailer](https://www.mirailit.com/work/ai-mailer) (E-commerce Plugin, 2025): AI email plugin for WooCommerce and Shopify that writes emails from the customer's order, with custom templates, brand-consistent tone and sending from the store dashboard.

## Skills

- Project & Delivery Management: Project Management (Agile, Sprint planning, Daily stand-ups, Project delivery), Service Delivery (End-to-end delivery, Delivery readiness, Release coordination), Client Account Management (Multi-client accounts, International clients, Client communication, Client requirements), Stakeholder Management (Cross-functional partnership, Expectation setting, Status updates), Cross-functional Coordination (Marketing, Tech, Finance, Product, Customer service, Logistics), Issue Resolution (Escalations, Cross-team troubleshooting, Root cause analysis), Release & Risk Management (Go-live readiness, UAT sign-off, Risk tracking)
- Operations Management: Order Management (Order processing, Fulfillment, Shipping, Returns), Inventory & Supply Chain (Stock management, Procurement, Restocking, Inventory reporting), Supplier & Vendor Management (Supplier coordination, Vendor and seller onboarding), Logistics & Delivery (Logistics coordination, Dispatch, Delivery coordination), Product Listing & Catalog (Pricing, Availability, Product content, Catalog management), Finance Coordination (COD, Payment and invoice reconciliation, Stripe), Launches & Campaign Operations (Product launches, Promotions, Sales events), Website Operations (Integrations, Process automation)
- Leadership & Process: Team Leadership (Team mentoring, Team development, Daily coordination), KPIs & Performance (KPI monitoring, Accountability, Performance tracking), SOP Development (Written and video SOPs, Playbooks, Training), Process Improvement (Workflow optimization, Bottleneck analysis, Scalable processes), Process Documentation (Workflow documentation, Recurring task standards), Process Automation (Automation tools, Integrations, AI tools)
- Customer Experience & Marketing: Customer Experience (Customer service operations, Customer journey, Order issue resolution), Returns & Service Quality (Returns management, Service consistency, Customer support), Retention & Email Marketing (Klaviyo, Brevo, Push notifications, Campaign planning), Content Planning (Content calendar, Monthly campaign planning, Content ideation)
- Quality Assurance: Manual Testing (Functional, Exploratory, Smoke, Black-box testing), Test Planning & Design (Test plans, Test case design, Test execution, QA mind maps), Regression & UAT (Regression testing, UAT coordination, Release sign-off), API Testing & Automation (Postman, Newman, Assertions, Data-driven testing), Test Automation (Selenium, Playwright, Python, JavaScript, Automation frameworks), Performance Testing (Apache JMeter, Load, Stress, Spike, Endurance), Mobile & Cross-browser Testing (Android, iOS, Responsive layouts, Major browsers), Database Testing (MySQL, CRUD, Joins, Procedures, Triggers), Bug Tracking & Reporting (Jira, Defect reporting, Severity, Test documentation), Web & App Testing (Cart, Checkout, Payments, Accounts), CI/CD & AI-Assisted Testing (GitHub Actions, CI/CD pipelines, Git workflows, AI-drafted test cases)
- Data & Reporting: Data Analysis (Order, return and delivery data, Data-driven decisions), Operational Reporting (Google Sheets, Google Docs, Inventory reports), Website Analytics (Google Analytics, Website data monitoring)
- Platforms & Tools: Platforms & CMS (WooCommerce, Shopify, WordPress), ERP & CRM Systems (ERP and inventory systems, CRM tools, Klaviyo, Brevo), Collaboration (Jira, Trello, Slack, Google Workspace), Payments (Stripe, COD)
- Core Strengths: Communication (Clear written and verbal updates for teams and clients), Problem Solving (Ownership of issues through to resolution), Attention to Detail (Accurate data, listings and test results), Time Management (Prioritization, Multiple accounts at once)
- Tools: WooCommerce, Shopify, WordPress, Klaviyo, Brevo, HubSpot, Stripe, Jira, Trello, Slack, Postman, Newman, Apache JMeter, Selenium, Playwright, Python, Git, GitHub Actions, MySQL, Google Analytics, Google Sheets, Google Docs, Canva, Microsoft Office

## Education

- B.Sc. in Electrical & Electronic Engineering, University of Asia Pacific (2021), CGPA 3.20 out of 4.00
- Higher Secondary Certificate (HSC), Ispahani Public School & College, Cumilla (2016), GPA 5.00 out of 5.00
- Secondary School Certificate (SSC), Ispahani Public School & College, Cumilla (2014), GPA 5.00 out of 5.00

## Certifications

- Full Stack SQA, IT Training BD
- Microsoft Office
- Essentials of Labor Law

## Links

- [Portfolio](https://www.skziad.com/): one page with about, products managed, skills, experience, education and a contact form
- [LinkedIn](https://www.linkedin.com/in/skmdziadrahman0/)
- [GitHub](https://github.com/skmdziadrahman)
- [Schedule a meeting](https://calendly.com/skmdziadrahman00/30min)
- [Contact form](https://www.skziad.com/#contact)