Project Manager & QA Engineer · Dhaka, Bangladesh

From Plan to Release, I Keep Projects on Track and Quality High

Five years managing projects and quality for client accounts, including an international client in Japan: planning the work, coordinating teams and SOPs, and testing every app and website release before it reaches customers.

Portrait of Sk Md Ziad Rahman
5+Years of experience
47+Skills
6Products managed
24+Tools & platforms

About me

Two sides of the same goal: projects that deliver and software that works

I'm a Project Manager and QA Engineer at MiraiLit Limited in Dhaka, with 5 years of experience taking SaaS, e-commerce and digital products from plan to release for multiple client accounts, including international clients in Japan.

I've managed products such as Aplicaro (AI recruitment SaaS), Shop Support (a help desk for WooCommerce stores), PIMS (inventory ERP), CloudOn eSIM (travel eSIM apps for iOS, Android and web), Shinjuku Halal Food (an online grocery store delivering across Japan) and AI Mailer (an AI email plugin for WooCommerce and Shopify).

My work covers requirements and roadmaps, sprint planning, coordinating developers, QA, marketing and operations, and keeping releases on schedule. I lead and mentor the team, set KPIs, and write the written and video SOPs that keep everyone working the same way.

On the quality side, I lead QA before every release: test case design and execution, regression testing, API testing with Postman, mobile app testing on Android and iOS, and UAT, with every bug tracked in Jira through to resolution. Working on both sides means I plan with testing in mind, and test with the customer in mind.

Project Management

SaaS Products · E-commerce · Digital Products

Planning and delivering products end to end, so the right work ships on time with a team that knows what to do.

  • Requirements, roadmaps and release planning
  • Planning, timelines and Agile sprints
  • Coordinating marketing, tech, finance and operations teams
  • Leading the team with clear KPIs
  • Written and video SOPs for training and consistency
  • Launches, campaigns and release readiness

Software Quality Assurance

Testing the app and website before every release, so problems are found by me, not by customers.

  • Test case design, execution and regression testing
  • API testing and automation with Postman and Newman
  • Test automation with Selenium and Playwright
  • Performance testing with Apache JMeter
  • Mobile app (Android, iOS) and database testing
  • Bug tracking in Jira and UAT coordination

Products

Products I've managed

SaaS, ERP, e-commerce and digital products I managed from planning to release. Open a product to see more.

SaaS Product2025

Aplicaro

AI-powered recruitment SaaS for hiring teams: branded career pages, AI candidate scoring, CV parsing, multi-tenant accounts, subscription billing and a self-serve free trial.

  • Next.js
  • React
  • Node.js
  • AI/LLM
Help Desk SaaS

Shop Support

WooCommerce-native customer support and ticketing system: email and social messages in one inbox, orders attached to tickets, a Kanban board, SLAs and analytics.

  • WooCommerce
  • Help desk
  • SLAs
  • Analytics
Inventory ERP2024

PIMS

Product Inventory Management System that keeps one stock count for a physical store and an online shop: shared catalogue, stock movement log, purchase and sales flows, and dashboard reports.

  • React
  • Node.js
  • Web dashboard
Digital Product2025

CloudOn eSIM

Travel eSIM platform with iOS and Android apps and a web store: eSIM provider and payment integrations, instant activation, top-ups, referrals and an admin panel. Covers 190+ countries.

  • Flutter
  • Next.js
  • Node.js
  • eSIM APIs
E-commerce2024

Shinjuku Halal Food

Online halal grocery store delivering across Japan: 22 categories, chilled and ambient delivery, monthly packages, seasonal storefronts, and retail plus wholesale customers.

  • WordPress
  • WooCommerce
  • Elementor Pro
  • PHP
E-commerce Plugin2025

AI Mailer

AI email plugin for WooCommerce and Shopify that writes emails from the customer's order, with custom templates, brand-consistent tone and sending from the store dashboard.

  • WooCommerce
  • Shopify
  • PHP
  • AI/LLM

Skills

Tools & expertise

Project & Delivery Management

Project ManagementAgile · Sprint planning · Daily stand-ups · Project delivery
Service DeliveryEnd-to-end delivery · Delivery readiness · Release coordination
Client Account ManagementMulti-client accounts · International clients · Client communication · Client requirements
Stakeholder ManagementCross-functional partnership · Expectation setting · Status updates
Cross-functional CoordinationMarketing · Tech · Finance · Product · Customer service · Logistics
Issue ResolutionEscalations · Cross-team troubleshooting · Root cause analysis
Release & Risk ManagementGo-live readiness · UAT sign-off · Risk tracking

Operations Management

Order ManagementOrder processing · Fulfillment · Shipping · Returns
Inventory & Supply ChainStock management · Procurement · Restocking · Inventory reporting
Supplier & Vendor ManagementSupplier coordination · Vendor and seller onboarding
Logistics & DeliveryLogistics coordination · Dispatch · Delivery coordination
Product Listing & CatalogPricing · Availability · Product content · Catalog management
Finance CoordinationCOD · Payment and invoice reconciliation · Stripe
Launches & Campaign OperationsProduct launches · Promotions · Sales events
Website OperationsIntegrations · Process automation

Leadership & Process

Team LeadershipTeam mentoring · Team development · Daily coordination
KPIs & PerformanceKPI monitoring · Accountability · Performance tracking
SOP DevelopmentWritten and video SOPs · Playbooks · Training
Process ImprovementWorkflow optimization · Bottleneck analysis · Scalable processes
Process DocumentationWorkflow documentation · Recurring task standards
Process AutomationAutomation tools · Integrations · AI tools

Customer Experience & Marketing

Customer ExperienceCustomer service operations · Customer journey · Order issue resolution
Returns & Service QualityReturns management · Service consistency · Customer support
Retention & Email MarketingKlaviyo · Brevo · Push notifications · Campaign planning
Content PlanningContent calendar · Monthly campaign planning · Content ideation

Quality Assurance

Manual TestingFunctional · Exploratory · Smoke · Black-box testing
Test Planning & DesignTest plans · Test case design · Test execution · QA mind maps
Regression & UATRegression testing · UAT coordination · Release sign-off
API Testing & AutomationPostman · Newman · Assertions · Data-driven testing
Test AutomationSelenium · Playwright · Python · JavaScript · Automation frameworks
Performance TestingApache JMeter · Load · Stress · Spike · Endurance
Mobile & Cross-browser TestingAndroid · iOS · Responsive layouts · Major browsers
Database TestingMySQL · CRUD · Joins · Procedures · Triggers
Bug Tracking & ReportingJira · Defect reporting · Severity · Test documentation
Web & App TestingCart · Checkout · Payments · Accounts
CI/CD & AI-Assisted TestingGitHub Actions · CI/CD pipelines · Git workflows · AI-drafted test cases

Data & Reporting

Data AnalysisOrder · return and delivery data · Data-driven decisions
Operational ReportingGoogle Sheets · Google Docs · Inventory reports
Website AnalyticsGoogle Analytics · Website data monitoring

Platforms & Tools

Platforms & CMSWooCommerce · Shopify · WordPress
ERP & CRM SystemsERP and inventory systems · CRM tools · Klaviyo · Brevo
CollaborationJira · Trello · Slack · Google Workspace
PaymentsStripe · COD

Core Strengths

CommunicationClear written and verbal updates for teams and clients
Problem SolvingOwnership of issues through to resolution
Attention to DetailAccurate data · listings and test results
Time ManagementPrioritization · Multiple accounts at once

Toolbox

  • WooCommerce
  • Shopify
  • WordPress
  • Klaviyo
  • Brevo
  • HubSpot
  • Stripe
  • Jira
  • Trello
  • Slack
  • Postman
  • Newman
  • Apache JMeter
  • Selenium
  • Playwright
  • Python
  • Git
  • GitHub Actions
  • MySQL
  • Google Analytics
  • Google Sheets
  • Google Docs
  • Canva
  • Microsoft Office

Experience

Work history

  1. Dec 2022 – Present
    3 yrs 11 mos
    Current

    Project Manager & QA Engineer

    MiraiLit Limited, Dhaka · Full-time · On-site
  2. Sep 2021 – Dec 2022
    1 yr 4 mos

    Operations Executive & QA Engineer

    MiraiLit Limited, Dhaka · Full-time · On-site

Education

Academic background

  1. 2021

    B.Sc. in Electrical & Electronic Engineering

    University of Asia Pacific
    CGPA 3.20 out of 4.00
  2. 2016

    Higher Secondary Certificate (HSC)

    Ispahani Public School & College, Cumilla
    GPA 5.00 out of 5.00
  3. 2014

    Secondary School Certificate (SSC)

    Ispahani Public School & College, Cumilla
    GPA 5.00 out of 5.00

Certifications

Training & certificates

  • Full Stack SQAIT Training BD
  • Microsoft Office
  • Essentials of Labor Law

Contact

Let's work together

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