Sk Md Ziad Rahman

Sk Md Ziad Rahman Leads End-to-End E-commerce Operations & Quality Assurance.

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About

E-commerce project management & SQA professional with nearly 5 years of experience across order management, fulfillment, logistics, inventory, customer service, returns, product management, vendor coordination, QA, and operational reporting.

Experienced in leading operations teams, monitoring KPIs, developing written and video Standard Operating Procedures (SOPs), improving workflows, and coordinating cross-functional teams. Hands-on with WooCommerce, Shopify, WordPress, ERP and inventory systems, CRM platforms, payment gateways, analytics, and e-commerce integrations.

5YEARS EXPERIENCE
Skills

Tools & Expertise

E-commerce Operations
ORDER · FULFILLMENT · RETURNS
WooCommerce · Shopify · WordPress
PLATFORMS & CMS
Team Leadership & Mentoring
KPIs · TRAINING · COORDINATION
SOP Development
WRITTEN · VIDEO · PROCESS DOCUMENTATION
Workflow Improvement
BOTTLENECKS · ISSUE RESOLUTION
Inventory & Logistics
STOCK · DELIVERY · PROCUREMENT
Agile Methodologies
SPRINT PLANNING · STANDUPS
Jira · Trello · Slack · Mattermost
PROJECT MGMT TOOLS
Google Analytics
ANALYTICS & REPORTING
HubSpot · Brevo · Klaviyo
CRM & MARKETING AUTOMATION
Stripe & Payment Gateways
APIs & INTEGRATIONS
ERP & Inventory Systems
CUSTOM PRODUCT MGMT ERP
Chatbot Integrations
E-COMMERCE
Canva
DESIGN TOOLS
Google Sheets · Google Docs
OPERATIONAL REPORTING
Experience

Work History

Dec 2022 — Present · MiraiLit Limited, Dhaka

E-Commerce Project Manager

Full-time · On-site
  • Oversee end-to-end e-commerce operations — order management, logistics, inventory, customer service, content, and web development.
  • Lead and mentor the operations team, setting KPIs and tracking performance.
  • Develop and maintain written and video SOPs to standardize recurring tasks, support training, and improve operational consistency.
  • Identify operational bottlenecks and coordinate resolution of workflow and technical issues across relevant teams.
  • Coordinate with marketing, tech, finance, and product teams to align on business goals.
  • Manage relationships with logistics providers and suppliers for smooth fulfillment and delivery.
  • Monitor website performance and work with developers to resolve issues.
  • Support the launch of new products, promotions, and sales events.
  • Evaluate and implement tools and software to automate and scale up operations.
Sep 2021 — Dec 2022 · MiraiLit Limited, Dhaka

E-Commerce Operations Executive

Full-time · On-site
  • Managed daily order processing, fulfillment, shipping, and returns to ensure timely delivery.
  • Coordinated with logistics teams to track inventory and dispatches.
  • Monitored stock levels and worked with suppliers on procurement and restocking.
  • Maintained product listings, including pricing, descriptions, and availability.
  • Coordinated with customer service to resolve order-related issues and customer concerns.
  • Analyzed operational data — orders, returns, delivery times — to identify process improvements.
  • Assisted with vendor and seller onboarding and coordinated requirements for smooth integration.
  • Reconciled invoices, COD payments, and inventory reports with the finance team.
  • Supported marketing campaigns and promotions by coordinating operational requirements.
Education

Academic Background

Passing Year: 2021 · University of Asia Pacific

B.Sc. in Electrical & Electronic Engineering

CGPA: 3.20 out of 4.00
Passing Year: 2016 · Ispahani Public School & College, Cumilla

Higher Secondary School Certificate

Result: 5.00 out of 5.00
Passing Year: 2014 · Ispahani Public School & College, Cumilla

Secondary School Certificate

Result: 5.00 out of 5.00
Microsoft Office
CERTIFICATION
Essentials of Labor Law
CERTIFICATION
Software Quality Assurance
CERTIFICATION
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